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If it could go wrong, it did go wrong.
That’s how I would sum up today, so I am fed up.
The morning was spent in Lerwick having my debit card randomly refused at my usual haunts, which resulted in me looking embarrassed and flustered while I tried to a) pay and get out of there quickly and b) find out why. Everyone was very nice about it, mostly because I have been a customer for over 20 years.
Once home, I then spent the best part of my afternoon, trying to argue with my Bank’s AI bot about all the “declined transations”. Eventually, I did get to speak to a hooman but said hooman just quoted the same AI Bot’s replies so I am now doubtful it was a hooman.
“The payment has been declined due to bank policy which is in place to protect you”. When questioned, hooman could not tell me what the bank policy actually was.
“We cannot offer any more explanation on this due to this being a bank’s decision. Our apologies” – what does that even mean? I gave up.
So now, I have left a message on my Bank Manager’s phone requesting a call back. Failing that, I will take my overdraft elsewhere – bored of their “policy”.
I was in a foul mood but, on a plus side, while waiting for the AI bottage to type out the sporadic and occasional replies, I watched the “Penguin-cam” in Edinburgh Zoo, which I highly recommend. It was very entertaining. The penguins were arguing delightfully with their keepers who were trying to clean…… (and now they are being fed fish as a reward – they have such beautiful manners).
So poop to everyone. I’ve had enough of bureaucracy. And I wrenched my left shoulder.
(sorry for the total whinge)
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